NEED TO RETURN YOUR ORDER?
Easy!If you are notin love with the product that you have purchased, Babyboo will provide you with full store credit.
RETURNS POLICY
- Itemsmustbe returned within 30 days from the delivery date.
- All returns will automatically be issued store credit(this will allow you to easily re-purchase an alternative item, or the same item in a different size).
- Items marked with theFINAL SALEmessage cannot be returned unless faulty.
- We do notoffer refunds for final sale items, change of mind or incorrect sizing.
- Customers who have received an incorrect item or products with a manufacturing fault will receivea refund. (Please note that the Babyboo Warehouse undertakes strict quality control on every item priordispatchand upon receivingreturn).
- Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
- Babyboo is not responsible for return shipping costs.
- We donot issue store credit or refund on original shipping charges.
EXCHANGES
- Store credit will be issued, so that you can re-purchase a new item.
- If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As wedo not hold items, nor exchange, while your item is being sent back).
CONDITION OF RETURN
All garmentsmust be returned:
- In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant).
- With all tags attached and in the original packaging.
Allshoes must be returned:
- In the original undamaged shoebox.
- In the same condition as delivered to you.
- They must be tried on indoors and on a soft floor.
WHAT CANNOT BE RETURNED
Sale itemscannot be returned (excluding full priced items purchased using a discount code)
For safety/hygiene purposes, the following items cannot be returned:
- Accessories (any products within accessories category, excluding shoes and heels)
- Lingerie
- Swimwear (without a hygiene sticker)
HOW DO I MAKE A RETURN?
Please note that items must be returned within 30 days of the purchase date.
AUSTRALIAN Customers:
Simply create and print your returns labelHERE
Please note: With this label, you simply need to take the return to your local Australia post box.
UK & US Customers:
Simply createand print your returns labelHERE
Please note: With this label, you simply need totakethe return to your local post box.
INTERNATIONAL Customers:
- Simplydownload our returns formHERE
- Printthe returns form.
- Ensure the items you are returning meet all of ourreturn policy requirements.
- Clearly fill outyour details.
- Include the return formin your package.
- Pleasesend your returnto the following address:
Babyboo Fashion Returns Centre
ORDER NUMBER #: ______
Unit 4, 1 Celebration Drive
BELLA VISTA, NSW, 2153
Sydney, Australia.
Our warehouse is not open to the general public for return drop off or order collection.
PLEASE NOTE:
- Returnsreceived later than 30 days from the purchase date will receive a$5.00 AUD processing feethat will be deducted from your store credit note.
- Returnsreceived later than 35 days will not be acceptedand will be returned to the customer.
RECEIVED A FAULTY ITEM?
- If you have received a faulty Item, pleaseemail our customer support team within 5 days of receiving the package via our contact form. Please wait for instructions before shipping your return.
- You will not be reimbursed returns feesif our support team have not sent you instructions via email, prior to returning the faulty items.
- Be sure to use a traceable delivery method for returning your items, as Babyboo is not held responsible for lost/damaged returns in transit.
ASSESSING THE RETURN
- Returned products will be assessed upon arrival to ensure they comply with our returns policy.
- Non-returnable items and/or returned items which do notcomply with our returns policywillnot be accepted and will be returned back to the customer.
CREDIT NOTES, REFUNDSAND PROCESSING TIMEFRAMES
Depending on the service and country you’re returning your items from, it can usually take up to 21 working days (excluding weekendsand public holidays) to be delivered and processed by our returns team.
- If you're eligible for a refund (i.e. you've received a faulty item), your refund will be issued to the same method of payment used to create the order.
- For payments made with both credit cards, and gift cards or store credit, the return will be applied to the gift card/store credit first.
- Please do not email regarding the arrival of your return unless it has been 15 days since posting your return.
- You will be informed via the email address that you provided for your order, when the return is complete.
- Store credit will be issued via email and in the form of a code, and it will remain valid for6 months upon receiving the email.
Please note that Babyboo does not operate on public holidays, so all returns will be processed the following working day.
AFTERPAY RETURNS:
AfterPay returns undergo the same process.
Please note that your personal agreement with AfterPay still standsand you will continue to pay any scheduled repayments.
