Mercury Auto Insurance Review: Quotes and Service (2024) (2024)

Mercury insurance does well in some aspects, not as well with others. Rates from Mercury are extremely affordable, whether they're for a teen driver or someone with a not-so-perfect driving record.

However, Mercury provides only the basics as far as policies go, and its customer satisfaction rating is below average.

Mercury could be for you if you’re looking for basic insurance at an affordable price.

The National Association of Insurance Commissioners (NAIC), gives every insurance company a ratio score. The national median is 1.00. So, a company that has a ratio of 2.00 has twice as many complaints as other insurance companies. In 2018, Mercury earned a customer complaint ratio score of 0.36, which is below the national median of 1.00.

MoneyGeek gathered car insurance quotes from Mercury across 10 states where it sells insurance, and we averaged the quotes for our sample driver. Based on our analysis, the insurer is neither cheap nor expensive compared with other companies at an average rate of $1,622 per year.

In addition, we also found that Mercury has roughly average pricing for a sample driver seeking full coverage insurance or minimum coverage and for a driver with speeding tickets. However, its insurance is more expensive than average for young drivers.

Shop around and compare quotes from different companies to find the cheapest insurance offers. However, price shouldn’t be your only consideration when buying car insurance. Factors such as customer satisfaction and complaint ratios help determine an insurer’s overall value proposition.

Is Mercury Car Insurance Expensive or Cheap? Why?

Mercury’s insurance premiums are average for most drivers, including those with full coverage, minimum coverage and drivers with violations. However, the cost of insurance for young drivers is expensive compared to other insurers.

Insurance companies are seldom transparent about determining the cost of car insurance coverage. Like most insurance providers, Mercury charges more for full coverage and coverage for riskier drivers.

While Mercury's rates are neither cheap nor expensive, they do charge more for younger drivers, who are often seen as unsafe due to their inexperience.

Mercury, like all auto insurance companies, offers standard coverages such as liability, comprehensive and collision insurance.

Policyholders also have the option to purchase two common add-on coverages: roadside assistance and rental car and travel reimbursem*nt. However, Mercury does not offer several of the add-on coverages typically available, including accident forgiveness, new car replacement, gap insurance, deductible modification or better car replacement.

Mercury does offer some relatively uncommon add-on coverages such as original equipment manufacturer (OEM) and mechanical breakdown assistance.

OEM coverage ensures that original parts, not aftermarket products, will be used when repairing your vehicle. Mechanical breakdown assistance covers the cost of vehicle failures when your car breaks down, such as engine problems, transmission or faulty electrical system.

With online services for setting up your coverage to a range of coverage options, Mercury provides basic auto insurance for a reasonable price for many.

Mercury offers insurance for your home and condo, as well as business insurance. If you bundle your home, renters or auto insurance policies, you could get a discount. Keep in mind that Mercury doesn’t offer every type of insurance in each state and prices may vary by state.

Financial Strength

AM Best rates the financial strength of companies. AM Best gives Mercury an A (excellent) for financial strength. A good financial strength rating indicates that a company can afford to pay claims and regularly meets customer claim needs.

How to Make a Car Insurance Claim With Mercury

Contact Mercury Car Insurance

Methodology and Assumptions

To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.